How We Can Help You
We are committed to providing quality service with a fresh approach to your business evaluation needs. As Australia’s premier customer experience agency we can assist you in:
- Listening to how your customers perceive your business
- Benchmarking your business against others in the market
- Understanding cultural and global trends and how they affect you
- Recognising and rewarding top performing employees
- Identifying training needs
- Discovering your Net Promoter Score (NPS)
Personalised Survey &
At Scout, our surveys are as unique as each of our clients. We identify what you want to assess, while being mindful of how your internal processes work.
We use a range of research methods including qualitative, quantitative, focus groups, observation, Net Promoter Score (NPS) and mystery shopping.
With our flexible campaign scheduling, we run campaigns based on your individual schedules – monthly, quarterly, yearly or one-off deep dives.
Dedicated Campaign Management
Each client is provided with a dedicated Scout Leader (excuse the pun!) to handle your campaign from start to finish.
Despite being an international customer experience agency, Scout still remains committed to personal, one on one relationships – something that sets us apart from the rest.
Our Mystery Shoppers
Scout prides itself on local, national and international teams of dedicated and experienced mystery shoppers.
We are able to profile shoppers to match your typical customer demographic.
To ensure you are provided with non-biased, objective feedback, our mystery shoppers are typically only authorised to carry out assessments at any given location once in any three-month period.
Tailored Online Reporting
The Scout online reporting system makes business evaluation a painless process.
The secure, cloud-based system allows our clients to extract key data and results wherever and whenever they need.
The fully customisable dashboard enables information analysis through interactive graphs and reports to meet individual client needs, at the click of a mouse.
Scout provides a comprehensive analysis of survey and report findings, from trend analysis to ranking of sales locations.
These informative, in-depth presentation style reports provide a succinct overview of the business, combined with advice and recommendations in incorporating findings to improve customer experience and business performance. These can be tailored to your audiences – investors, sales teams, managers or retail partners.