Services

Services

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mystery shopping

Mystery shopping is an effective way to measure the quality and manner of service provided at each customer touch-point. Through anonymous interactions, our teams of international mystery shoppers can identify training needs, measure key performance indicators and assess staff presentation.

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Brand and Retail Audits

Vital in a changing environment, particularly in the competitive digital age, a Scout brand audit is tailored to your needs, and gives a fresh and impartial approach, often different to that obtained via internal marketing departments.

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customer experience

Give your customers a voice. The Harvard Business Review found that companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues.

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competitive intelligence

Through the use of both traditional and non-traditional research, Scout can assess competitors’ performance to benchmark your position in the marketplace. We investigate all areas of your competitors’ business performance, including customer service and sales practices, turn around times, follow up service, pricing and marketing collateral.

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trend analysis

Providing trend research and analysis across industries, cultures and countries – our international team remain current in global and local trends. Whether it’s a deep dive you need in the USA, or a top line report on specifics in Hong Kong, Scout is there.

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Training and change management

Our experienced team can recommend the right approach and design a best practice Customer Satisfaction Survey to discover how your customers feel about your brand right now and how you could improve in the future.

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