Customer Experience

Customer Experience

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Give your customers a voice. The Harvard Business Review found that companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Scout can assess and design a customer experience strategy for your business, and work with marketing departments in effective implementation. A separate, non-biased voice is all important in this process, along with Scout’s additional input through:

  • Calculation of Net Promoter Score (NPS)
  • Customer service and satisfaction surveys – whether you choose to engage via your website, email, SMS or QR codes, with our fully customised questionnaires
  • Mystery shopping campaigns
  • Trend analysis, market and customer insights

Talk to us now about how we can help improve your customer experience strategy.