Mystery shopping is an effective way to measure the quality and manner of service provided at each customer touch-point. Through anonymous interactions, our teams of international mystery shoppers can identify training needs, measure key performance indicators and assess staff presentation.
Scout conducts onsite, online or phone assessments, to gauge consumer perceptions, identify training needs to assist clients create engaging and effective experiences for customers, leading to increased revenues and returns.
Through the evaluation of critical factors such as the retail environment, customer service and the transaction process, we create personalised surveys and campaigns for clients, with a dedicated Scout Leader overseeing each campaign.
Our online reporting portal provides access to individual mystery shopping results, along with a number of data analysis tools – available anywhere, anytime.